Hospitality industry training
onsite & virtual Training for restaurants, cafe’s & Accommodations providers
[ CONSIDER THE BENEFITS OF STAFF TRAINING ]
The hospitality industry is nothing without people
During our past 20+ years working in the front and back of the house at a number of restaurants and hotels, we’ve learned that when it comes to running a successful business, training is of the utmost importance. When you think of how many employees a hotel or restaurant might have and how their shift patterns work, training is not an easy thing to organize and often doesn’t get adequately addressed.
We’ll provide you with branded manuals covering all aspects of the training for you and your staff.
Having a bright, knowledgeable and well trained workforce will ensure the longevity of the business and guarantee that customers become regulars. Providing great service to customers is a must in any industry, but it’s especially important in the hospitality industry.
You may offer the greatest food paired with awesome music in a perfect location but that still doesn’t guarantee success. You need that one huge factor that will convince guests to keep coming back. The huge factor is customer satisfaction. This is why it’s so important to train your staff so they will provide excellent customer service, now and in the future.
Experienced and engaging training
Our services are completely flexible, adaptable, and scalable to your business needs. We’ve put together a thorough training package, which can be provided on-site for local Nova Scotia businesses to ensure your employees get the training they need when they’re on the go. We also provide remote training for businesses across Canada. Either way, we’ll take the time to learn about your business and tailor the training plan to meet the requirements and individual personality of your business.
* (statistics sources: Gallup & Chart)
overview of our hospitality training
Our training is tailored to meet the requirements and individual personality of your business
WHO YOU ARE
Your core values, vision and mission statement. This explains what you do and why you do it. It's something your entire staff should commit to memory and be reminded of regularly to ensure everyone is on the same track.
WHAT YOU DO
We cover the important essentials such as the food and drinks menus, POS, table numbers and graphical layout, location of necessary tools throughout the restaurant, the importance of FIFO and more.
Job Responsibilities
Clearly define what's expected of each position (managers, supervisors, servers, hosts, bussers, cooks, bartenders, dishwashers) including detailed job description, dress code, opening and closing tasks, and more.
Procedures and Policies
Putting your restaurant’s procedures and policies in writing ensures everyone is treated fairly and communicated with efficiently. Some of the items we cover would be included in your manual: time off policy, call-off and shift swap procedures, staff meals and drinks, consuming alcohol onsite, tipping and tipouts and much more.
Regulations
We give a basic overview of food, alcohol and fire regulations for your province and include the information in your manuals, which can be used later as a quick reference.
Food and Kitchen Safety
Food safety isn't just for cooks. To keep the highest standards possible, we'll go over the basics of food safety and also include the information in your manual for easy reference to ensure your staff are equipped to keep themselves and your customers safe and healthy. We also recommend all staff complete an online or in-person food safety program, which we can help you set up for your staff.
BARTENDING
We'll go over the basics of bartending such as the proper way to mix and pour cocktails, serving wine, slicing garnishes, storage and placement of bar tools and more.
Guest Experience
We cover standard guest experience expectations and how to achieve them as they relate to your business. Topics such as: How to greet guests, going above and beyond, being genuine and personable, how to deal with difficult and demanding guests and more.
Quality Control
The saying "People eat with their eyes" is very true. Quality control is a primary responsibility of every employee serving food, from cooks to servers. We cover what to look for and how to ensure quality before food gets served to your customers.
"For every dollar you invest in online training, you get back $30 in productivity. This is because employees can resume their work faster and apply their skills immediately."
- Ink Magazine
[ WE WORK VIRTUALLY WITH BUSINESSES ACROSS CANADA ]
WHY HIRE US
During our past 20+ years working in the front and back of the house at a number of restaurants and hotels, we’ve learned what works and what doesn’t and what areas need special attention when it comes to training.
Although many areas of training are the same for most hospitality businesses, every business is unique. Our training is always tailored to your business’ individual personality and requirements. When it comes to running a successful business, training is of the utmost importance.
- 100% Canadian
- Experienced Professionals
- Increase workplace effectiveness
- Increase staff performance
- Reduce food and waste costs
- Provide consistency of workflow
- Better customer service
- Improve product & service quality
- Clear expectations on staff
- Reduce management stress
- Structure for workplace health & safety
- Reduce your risks for fines & complaints
Have a look at some of the great folks we've worked with
EXPLORE OUR WORK
[ WE'D LOVE TO HEAR FROM YOU ]
GET IN TOUCH
We’d love the opportunity to discuss how we can reduce your costs, save you time and help with staffing gaps. We’re based in Cape Breton and work virtually with small businesses and non-profits across Canada.